Introduction
WHJ Inspections is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and safeguard your data when you engage with our services or visit our website.
Information We Collect
- Contact details such as your name, phone number, email address, and property address.
- Property details required to perform inspections and prepare reports.
- Payment information when processing inspection fees.
- Additional information you may voluntarily provide through forms, emails, or phone calls.
- Property images taken during inspections.
- Website usage data, including cookies and analytics, to improve user experience and site performance.
How We Use Your Information
- To schedule and conduct property inspections.
- To prepare and deliver inspection reports.
- To communicate with you about services, updates, or inquiries.
- To comply with legal and regulatory requirements.
- To improve our website, services, and client experience.
- To use non-identifiable property images for marketing, educational, and promotional purposes. These images will never include personal client details, property addresses, or identifiable features, unless explicit consent is obtained. We may reference only the suburb or general area in a way that does not identify the client.
Data Sharing
- We do not sell or share your personal information with third parties.
- Information may be shared only when required by law or when we recommend specialist referrals with your consent.
- Website analytics data may be shared with trusted service providers to improve site performance, but this data is anonymised and non-identifiable.
- If data is transferred or stored outside South Africa, we ensure compliance with POPIA’s cross-border transfer requirements.
Data Protection
- Your information is stored securely and accessed only by authorised personnel.
- We take reasonable technical and organisational measures to protect data against unauthorised access, loss, or misuse.
- Our website uses SSL encryption and other safeguards to protect online data.
Your Rights
- You may request access to the personal information we hold about you.
- You may ask us to correct or delete your information.
- You may withdraw consent for data use at any time.
- You may opt out of website cookies or analytics tracking through your browser settings.
Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods may vary depending on legal obligations (e.g., tax records vs. inspection reports).
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please visit our Get in Touch page.
WHJInspections 