Terms & Conditions

Introduction

These Terms & Conditions govern all property inspection and consulting services provided by WHJ Inspections. By engaging our services or using our website, you agree to the terms outlined below, which are designed to protect both our clients and our company.

Scope of Inspection

• Inspections are visual assessments of accessible areas and systems.
• Hidden, concealed, or inaccessible defects may not be identified.
• The inspection report reflects professional opinion at the time of inspection and does not constitute a guarantee of future performance.

Liability

• WHJ Inspections is not responsible for the actions or qualifications of third parties.
• Referrals to specialists are made in good faith; follow-up is the client’s responsibility.

Client Responsibilities

• Clients must provide accurate information and grant access to the property for inspections.
• Appliance testing is excluded. Clients remain responsible for verifying appliance functionality and compliance.
• Clients are responsible for addressing maintenance issues or repairs noted in the report.
• Payment for services must be made in accordance with agreed terms.

Payment Terms

• Payment is required immediately after the physical inspection and must be received before the report is released.
• Late or non-payment may delay delivery of the inspection report.

Dispute Resolution

• Any disputes must be submitted in writing within 7 days of receiving the report.
• WHJ Inspections will make reasonable efforts to resolve disputes promptly and fairly.

Confidentiality

• Client information, including property details and personal data, is treated as confidential.
• Reports will not be shared with third parties without client consent, except as required by law.
• WHJ Inspections complies with the Protection of Personal Information Act (POPIA) and aligns with the principles outlined in our Privacy Policy.

Retention of Records

• Inspection reports and related data are retained only as long as necessary to fulfil service obligations or as required by law.
• Retention periods may vary depending on legal obligations (e.g., tax records vs. inspection reports).
• Clients may request deletion of records once legal obligations have expired.

Website Use

• Our website may use cookies and analytics to improve user experience.
• By using our website, you consent to such usage, which can be managed through your browser settings.
• Our website uses SSL encryption and other safeguards to protect online data.
• Use of our website does not create a contractual relationship unless services are formally engaged.

Governing Law

These Terms & Conditions are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

Contact Us

If you have questions about these Terms & Conditions, please visit our Get in touch page.